Terms & Conditions

Personal Information

Tangyleaf Online Services is a LIMITED LIABILITY PARTNERSHIP (LLP), incorporated under the Limited Liability Partnership Act 2008,registered with the Ministry of Corporate Affairs (MCA) and is the licensed owner of the domain name (”The Site”)/brownbag app. It is hereby clarified that app bears no resemblance with any other phonetically similar domain name/application, the former being the sole property of Tangyleaf Online Services LLP. It is strongly recommended that you read and understand these ‘Terms of Use’ carefully, as by accessing this site/app you agree to be bound by the same and acknowledge that it constitutes an agreement between you and the LLP (hereinafter the “User Agreement”). If you do not agree with this User Agreement, you should not use or access the Site/app for any purpose whatsoever. This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011. The User Agreement may be updated from time to time by the Proprietor without prior notice. The terms ‘visitor(s)’, ‘user(s)’, ‘you’ hereunder refer to the person visiting, accessing, browsing through and/or using the Site/app at any point in time. Tangyleaf Online Services LLP respects your privacy. The Privacy Policy provides the manner in which your data is collected and used by Tangyleaf Online Services on the Site/app. As a visitor to the Site/app you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site/app you agree to the collection and use of your data by Tangyleaf Online Services in the manner provided in the Privacy Policy.
Tangyleaf Online Services LLP is not responsible whatsoever, and in any manner with regards the Quality of the Products, which will be the sole responsibility of the Vendor/Seller.

Services Overview

As part of the registration process on the Site/app, Tangyleaf Online Services may collect the following personally identifiable information about you: Name including first and last name, email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.
The sole purpose of collection of such data is purely the determination of behavioral and demographic aspects of the users and not for any other extraneous purposes.

Eligibility for Availing Services

The services of the Site/app would be available to only select geographies in India. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents, minors or are disqualified under any law for the time being in force etc. are not eligible to use the Site/app. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site/app only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited.

Limited Sub licensing

Tangyleaf Online Services grants you a limited sub-license to access and make personal use of this site/app and not to download or modify it, or any portion of it, except with express written consent of the proprietor. This license does not include any resale or commercial use of this site/app or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site/app or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining or similar data gathering and extraction tools. This site/app or any portion of this site/app should not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the proprietor. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site/app or of Tangyleaf Online Services without express written consent. You may not use any Meta tags or any other "hidden text" utilizing the Site/app or Tangyleaf Online Services’ name or trademarks without the express written consent of the proprietor. Any unauthorized use terminates the permission or license granted by the proprietor.

User Obligations

All shoppers/users/consumers have to register and login for placing orders on the Site/app. You have to keep your account and registration details current and correct for communications related to your purchases from the site/app. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in "My Account" or by contacting the customer service.


The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. The above stipulation is also available to the Pick-Up orders. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Mobikwik Supercash Tems & Conditions
  • i.Flat Rs.200 SuperCash on a minimum transaction of Rs. 1000
  • ii.No code required
  • iii.Offer valid twice per month during the offer period
  • iv.Offer valid from 1st June'19 till 31st Aug'19
  • v. SuperCash will be directly credited to your MobiKwik wallet within 24 hours.
  • vi.MobiKwik and Brownbag reserve the right to discontinue the offer without any prior notice
  • vii.Your SuperCash balance can be used on a minimum transaction of Rs.100
200 Cashback on 1st Order Tems & Conditions
  • i.SAVE10 coupon code is only valid on first order from Brownbag
  • ii.This coupon is applicable for prepaid orders only
  • iii.This coupon is for 10% cashback and Maximum Cashback is 200 browncoins
  • iv.User can not claim for cashback without applying coupon
  • v.Cashback recieved will be credited to Brownbag wallet as browncoins
  • vi.Cashback acquired from coupon code to be credited within 24 hours of your product being delivered
  • vii.2 offers can not be combined together
  • viii.Recieved Browncoins can be used in next grocery order from Brownbag web/app
  • ix.Brownbag has the right to cancel orders if found to be of fraudulent nature
  • x.Brownbag reserves the right to change / modify / add / delete any of the terms and conditions of the offer at any time without notice
Refer & Earn Terms & Conditions
  • i.Just refer your friend through Brownbag App or Web with your referral code. Referred person has to enter your referral code while signing up.
  • ii.If referred person does not sign up with your referral code then both you and the referred person are not eligible for any referral benefits.
  • iii.Referred person should be new to Brownbag & already registered user of Brownbag does not qualify.
  • iv.Referred person will get 50 Browncoins just after sign up on Brownbag.
  • v.You will get 100 Browncoins after referred person's first order delivery or first BBEarly delivery.
  • vi.You can give any number of references.
  • vii.Two promotional offer can not be combined together.
  • viii.Referral Benefits can't be availed at the same address.
  • ix.Brownbag reserves the right to discontinue the above promotion or to restrict this offer in case of fraudulent practice.
Cancellation by Site / Vendor/ User

You as a customer can cancel your order anytime up to the instant the product(s) is out for delivery by calling our customer service. However for pick-up orders the same can be cancelled at any time before the possession of the product(s) is taken by you or on your behalf. In case of bookings from multiple stores on the site, a single cancellation of any product(s) from any store/vendor will automatically cancel the entire placed order (in case of order by delivery only). For pick-up orders any product(s) from any of the multiple stores may be cancelled and the remaining order remains intact. Partial cancellation is not allowed in delivery mode, as when the order is partially cancelled the entire order stands discharged. Pick –up mode gives the leeway of partial cancellation. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website/application, we, at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refund Rules

We have a "no questions asked return and refund policy" which entitle all our members to return the product at the time of delivery or in case of pick-up at the time of physical picking of the order if due to some reason they are not satisfied with the quality or freshness of the product. However there will be no refund for those products which are categorized as being “readily consumable” or is “readily perishable” by nature, for the sole reason that the proprietor is not responsible for the quality of the product(s).We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site/app. This can be used to pay your subsequent shopping bills.

You Agree and Confirm
  • That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Tangyleaf Online Services for re-delivery shall be claimed from you.
  • That you will use the services provided by the Site/app, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
  • You will provide authentic and true information in all instances where such information is requested of you. Tangyleaf Online Services reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found to be untrue (wholly or partly), the proprietor has the right in his sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites/application without prior intimation whatsoever.
  • That you are accessing the services available on this Site/app and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site/app.
  • That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  • That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.
You may not use the Site/App for any of the following purposes:
  • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • Transmitting material that encourages conduct of constituting a criminal offence or results in civil liability or a tortuous liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Gaining unauthorized access to other computer systems.
  • Interfering with any other person's use or enjoyment of the Site/app.
  • Breaching any applicable laws for the time being in force.
  • Interfering or disrupting networks or web sites connected to the Site/app.
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

We have made every effort to display the colors of the products that appear on the Website/app as accurately as possible. However, as the actual color you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Modification of Terms & Conditions of Service

Tangyleaf Online Services LLP may at any time modify the Terms & Conditions of Use of the Website/Application without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site/app. You should regularly review the Terms & Conditions on the Site/app. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site/app.

Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at DELHI shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Tangyleaf Online Services LLP and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in DELHI. The High Court of judicature at DELHI alone shall have the jurisdiction and the Laws of India shall apply.

Reviews, Feedback, Submissions

All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site/app or otherwise disclosed, submitted or offered in connection with your use of this Site/app (collectively, the "Comments") shall remain the property of the proprietor. Such disclosure, submission or offer of any Comments shall constitute an assignment to Tangyleaf Online Services of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Tangyleaf Online Services owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Tangyleaf Online Services will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Tangyleaf Online Services is and shall be under no obligation to (1) maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site/app will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website/app will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". Tangyleaf Online Services does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site/app. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. The proprietor takes no responsibility and assumes no liability for any Comments submitted by you or any third party.

Copyright & Trademark

Tangyleaf Online Services LLP expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site/app. Access to this Website/app does not confer and shall not be considered as conferring upon anyone any license or any third party's intellectual property rights. All rights, including copyright, in this website/app are owned by or licensed by Tangyleaf Online Services. Any use of this website/app or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use, is prohibited, without the permission of the proprietor. You may not modify, distribute or re-post anything on this website/app for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Tangyleaf Online Services. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site/app. Access to this Site/app does not authorize anyone to use any name, logo or mark in any manner. Tangyleaf Online Services is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link any such third party websites, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and other written materials that are part of this Website/Application (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website/app for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website/app or any related software. All software used on this Website/app is the property of the proprietor or its licensees and protected by Indian and international copyright laws. The Contents and software on this Website/app may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, re-publication, display, or performance, of the Contents on this Website/app is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by the proprietor, one of its affiliates or by third parties who have licensed their materials are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website/app is the exclusive property of Tangyleaf Online Services.


You agree to indemnify and hold Tangyleaf Online Services harmless , its employees, directors, officers, agents and their successors and assignee from and against all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Tangyleaf Online Services and is not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.


This User Agreement is effective unless and until terminated by either you or the proprietor. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site/app. Tangyleaf Online Services may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site/app. Such termination will be without any liability to the proprietor. Upon the termination of the User Agreement by either you or the proprietor, you must promptly destroy all materials downloaded or otherwise obtained from this Site/app, as well as all copies of such materials, whether made under the User Agreement or otherwise. The proprietor’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website/app or affect any liability that may have arisen under the User Agreement.